Delete your account

• In the app: open Settings, then Delete account. You will be sent a code by email to confirm it is you.
• On the website: sign in, open More, then Delete my account.
• By email, if you cannot sign in: write to your academy's office from the email address on your account, with the words "Delete my account" and your name. Its details are on your invoices and receipts.

The request goes to your academy, which is responsible for your information. It answers within 21 days. Until it has, your account keeps working, and you can take the request back in the app or on the website.

• Your sign-in, and every phone and browser signed in with it.
• The alert settings and the codes that identify your phones, so alerts stop.
• Notices and alerts we sent you.
• Your messages to the academy, and any files you attached to them.
• Your profile: name, email address, phone number and address.

When a student's account is deleted, the student's name, notes, health information, emergency contacts and photo are deleted too.

Invoices, receipts, payments and refunds are kept, because the academy must keep its accounts for tax and audit. They belong to the academy. After deletion they no longer lead to a login or to your name, and they are used only for the academy's accounts. The academy confirms how long it keeps them, which is usually several years.

Attendance counts, consent records and the security log are kept without any name, as the academy's own record of what happened.

• If you are the only parent or guardian on file for a child who is still at the academy, ask the academy to add another parent, or to withdraw your child, and then ask again.
• A student who is still enrolled must be withdrawn by the academy first.
• Teachers and other staff: ask your academy's administrator.

Write to your academy's office. Its phone number and email address are on your invoices and receipts and in the app under More.